Senior Operations Manager

About this role

Title:


Senior Operations Manager


Company:


Everest Advisors (Uk), Ltd.


Job Category:


Operations


Job Description:


About Everest:
Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world.


About the Role
:


As the Senior Operations Manager for EGM you will play a pivotal role in how Everest delivers on its strategy. You’ll shape and execute a regional operating model that drives efficient, scalable, and customer-focused underwriting support across all business lines and channels, while ensuring strong governance, operational resilience, and regulatory compliance.


This is both a strategic and hands-on leadership role: you’ll set the vision for how operations enable growth, and partner closely with colleagues across International and Group functions to ensure end-to-end alignment. Equally, you’ll create an environment where teams thrive, collaboration flourishes, and brokers and clients experience service at its best.


Role & Key Responsibilities :

• Underwriting Support Teams – Develop and lead underwriting assistants and BPO support staff across locations, ensuring accurate, timely service across all business lines and channels (open market and delegated).
• Broker & Client Experience – Define and manage SLAs, improve onboarding, servicing, and renewals, and partner with underwriting leadership to deliver differentiated service and strengthen retention.
• Process Efficiency – Design, standardize, and continuously improve underwriting and policy administration processes to ensure scalability, speed, and accuracy across all business lines and cha...