Senior Operations Manager, Airports and Stations

About this role

About The Role
Our operations teams work where Uber's technology meets the real world. We are the local eyes on Uber's operations, and we own city-specific business outcomes and bridge our overall business strategy with local needs. We ensure complex, business-critical work is done in a high-quality way and champion the core Uber experience in our cities.


Airports and stations play an important role at Uber, with trips to and from airports and stations comprising a significant part of our business. In this role you will be responsible for driving the growth of our business at UK airports and train stations and ongoing management of airport and station operations to ensure that our customers across the UK have a reliable and affordable service at all times when traveling to and from airports. You will identify, plan and execute initiatives to improve the performance of our service at airports, including evaluating and operationalising new partnership opportunities, improving way-finding and airport operations and experience for riders and drivers, optimising pricing and launching new product features that are designed to make taking an Uber a seamless part of the end-to-end airport travel experience. You will work closely with colleagues across many teams, including UK Operations, EMEA Central Operations, Business Development, Marketing and Product Management to deliver your initiatives.


What You Will Do

• Create and manage the UK airports and stations growth plan, identifying, evaluating, planning and prioritising the most important growth initiatives, gaining engagement and commitment to collaborate to deliver your plans from teams across the business
• Lead cross-functional initiatives, employing strong project management, internal and external stakeholder management and teamwork skills to successfully execute in a constantly changing and complex environment. This may also involve coaching and supporting other members of the team to successful...