Senior Manager - Technology Operations, SONIC

About this role

The
Senior Manager, Technology Operations, Sonic
is responsible for defining and executing the technology operations strategy for a large, distributed enterprise environment. This role leads multiple teams and partners closely with internal and external stakeholders to ensure reliable, scalable, and high‑performing technology operations across the brand.


The Senior Manager oversees end‑to‑end development and execution of brand technology strategy & operational performance. This leader plays a critical role in coordinating and influencing technology initiatives where the organization is not the primary owner, including third‑party platforms, integrations, and content delivery, while ensuring alignment to business priorities and operational excellence.


Responsibilities

• Develops, coaches and manages short-to-long term objectives for the team members under their supervision, ensuring high levels of performance success. This person is sought out by directs and indirect alike for their viewpoint on a multitude of topics both within and outside of their immediate domain.
• Independently manages multiple disciplines and business capabilities which may include individual contributors & multiple teams led by Managers and/or Senior Managers. Collaborates on the strategic direction and executes on operations of the departments.
• Improves entire processes or systems leveraging experiences and in-depth understanding of best practices. Extensively analyzes problems to seek understanding of the underlying issue and root cause of the problem.
• Deep management and leadership ability and knowledge to lead cross-department project teams or manage across multiple job families. Develops and provides strategy, vision and direction to multiple functions. Frequently provides input to executive management.
• Works consistently with abstract ideas or situations across functional areas of the business. Through assessment of intangible variables and data, evaluates fund...