Senior Manager - Technical Operations

About this role

Your role

What you'll be doing

What We Need

Corpay is currently looking to hire a Senior Manager - Technical Operations within our organization.

Working within the Cross Border Technical Operations team, this role supports key business applications while also managing and implementing application upgrades and changes.

How We Work

As a Senior Manager - Technical Operations, you will be expected to work in a hybrid environment based in our London office. Corpay will set you up for success by providing:

• Assigned office workspace and home office setup
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Serve as a senior technical escalation point for complex support issues and high-impact incidents
• Work as part of the broader Technical Operations and Application Support team to ensure system stability and service reliability
• Execute hands-on technical tasks, including system configuration, application upgrades and patching
• Participate in post-incident problem management activities, identifying root causes and continuing continual service improvement activities
• Ensure all work is delivered in accordance with internal governance frameworks, ITIL based processes, security requirements, and regulatory obligations
• Actively participate in support rotations or out-of-hours escalation as required
• Act as senior technical escalation point for complex / high-priority incidents, providing hands-on troubleshooting support for key business applications including financial systems
• Assist in planning and executing software upgrades and application patches
• Identify opportunities for automation of recurring tasks and contribute to scripting or tooling initiatives to improve operational efficiency
• Remediate identified vulnerabilities across the environment in coordination with other teams including development, QA and infrastructure and networking teams
• Monitor system health and perfo...