Senior Manager, Sales Operations

About this role

## Job Description

### Senior Sales Ops Manager, Sales Development

### At Zendesk, Sales Development is a critical driver of pipeline and growth. As our global business continues to scale, we are seeking a Senior Sales Operations Manager, Sales Development to serve as a trusted global business partner to the VP of Sales Development.

### In this role, you will work closely with the VP to shape and execute the operating rhythm for the global Sales Development organisation, translating strategic priorities into clear plans, coordinated execution, and measurable outcomes. You will partner across regions and functions to ensure the business is operating with the right data, cadence, insights, and process discipline to support growth at scale.

### This is a high-visibility, highly collaborative role for someone who can operate as a strong thought partner and hands-on executor in a complex, global environment. You will work across Sales, Revenue Operations, Marketing, Finance, Enablement, and Systems to support planning, reporting, performance management, and continuous improvement across the Sales Development function.

## What You’ll Do

• ### **Act as a global business partner to the VP of Sales Development, helping shape priorities, drive decision-making, and execute the operating plan.**
• ### **Partner with regional xDR analysts and sales development leaders to support all tiers of xDR management globally, ensuring consistency in performance management, reporting, and operational execution.**
• ### **Lead and support global planning processes including headcount, capacity, coverage design, funnel analysis, and quota alignment for Sales Development.**
• ### **Own and evolve reporting and operational insights to provide visibility into activity, pipeline generation, conversion trends, and funnel velocity.**
• ### **Help design and scale AI-enabled workflows and automation across lead scoring, routing, productivity tracking, outreach processe...