Senior Manager, Reimbursement Operations & Field Market Access - ION

About this role

Company Description
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at
Intuitive
. As a global leader in
robotic-assisted surgery
and
minimally invasive care
, our technologies—like the
da Vinci surgical system
and
Ion
—have transformed how care is delivered for millions of patients worldwide.


We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.


The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.


If you’re ready to contribute to something bigger than yourself and help
transform the future of healthcare
, you’ll find your purpose here.


Job Description
Position Overview
The Reimbursement Operations & Field Market Access lead is the execution engine of the U.S. HEMA organization. This role is the closest link to the sales and marketing organization and serves as the primary tactical interface with providers, payers, and field teams.


This is both a payer-facing and provider-facing role. On the payer side, this person develops value dossiers, manages payer advisory boards, and supports key account engagement. On the provider side, this person generates billing guides, fields customer reimbursement questions, develops provider education materials, and supports all field logistics related to coding implementation.


In Phase 1, this role carries both midstream and downstream responsibilities—from code acquisition and payment policy implementation through to field collateral generation and customer support. This person generates code and billing manuals, is res...