Senior Manager, Project Management Office (PMO)

About this role

The Senior Manager, Project Management Office (PMO) is responsible for leading Unanet's project governance, delivery operations, and portfolio management framework across Professional Services. This role ensures predictable, high-quality implementations by establishing scalable project management standards, delivery governance, operational metrics, and portfolio visibility.


The Senior Manager will oversee our PMO function, evolve delivery maturity, and provide leadership across a team of project managers and delivery stakeholders. This role also partners closely with Operations, Sales, Customer Success, Product, and Finance to ensure successful project outcomes and improved operational performance.


This leader will play a key role in transforming services delivery into a scalable, metrics-driven organization that improves implementation outcomes, customer satisfaction, and services margin performance.


What You'll Do
*PMO Leadership & Governance*

• Lead and evolve our Project Management Office function, supporting the mission, vision and operating model of our Professional Services strategy
• Define and maintain project lifecycle methodology, governance frameworks, and delivery standards
• Hire, develop, and lead a team of 8 Project Managers; evaluate roles, team structure, and capacity planning
• Foster a project management–oriented culture across delivery teams

*Portfolio & Delivery Management*

• Oversee the portfolio of implementation projects and strategic initiatives
• Track and report portfolio performance against scope, schedule, budget, and customer outcomes
• Provide executive visibility into project health, risks, dependencies, and resource constraints
• Drive consistency in project execution across teams and business units

*Services Operations & Performance Analytics*

• Develop and maintain a centralized Professional Services metrics dashboard, incorporating data from PSA, CRM, customer feedback, and delivery systems
• Lead analy...