Senior Manager, Operations & Tooling

About this role

LighthouseAI provides pharmaceutical state licensing software and services to pharmaceutical manufacturers, wholesale distributors, logistics companies, and pharmacies. The LighthouseAI product suite includes LighthouseAI Intelligence®, which uses artificial intelligence to automate compliance requirement research, and LighthouseAI Management® which enables maintenance. LighthouseAI creates a stress-free and streamlined state licensing experience with support from our expert industry veterans and professional solutions.

We are looking for a Senior Manager, Operations & Tooling to build and own the operational foundation that enables our Professional Services department, and the organization broadly, to scale efficiently, consistently, and with high quality.

This role sits at the intersection of operations, analytics, and systems. You will be responsible for standardizing processes, improving tooling and data reliability, and delivering actionable insights that help leadership understand efficiency, cost, quality, and growth. Reporting directly to senior leadership, you will partner closely with Finance and Customer Success while serving as the operational backbone of the organization.

If you enjoy turning complexity into clarity, building systems that actually get used, and eliminating manual work, this role is for you.

This is a full-time remote position.
Working Hours: Monday-Friday 8am-4:30pm ET

Essential Duties and Responsibilities:

Operations, Analytics & Insights

• Build and maintain reporting that ties **cost, headcount, output, and revenue** together
• Develop metrics around utilization, efficiency, throughput, and capacity
• Create dashboards and reporting used by leadership for planning and decision-making
• Establish baseline performance metrics and define improvement targets over time

Tooling & Systems

• Own the selection, configuration, and optimization of tools used by Professional Services
• Reduce or...