Senior Manager of Partnerships Strategy & Operations

About this role

• Flex is seeking an ambitious, results-driven Senior Manager, Partnerships Strategy and Operations, to own the strategy, systems and insights that accelerate user adoption and growth across all of our partnership verticals
• Reporting to the Senior Director of Strategic Partnerships, you’ll play a critical role in driving growth across partners, developing a best-in-class partnership playbook and translating learnings into new vertical partnerships
• Partner Growth Strategy:
• Own user conversion funnel improvement across every stage of the user journey (from click to sign-up to transacting to repeat transactions)
• Build a comprehensive funnel strategy that outlines target KPIs, diagnostics, and key growth levers
• Define “what good looks like” for strategic partner user conversion funnels, drawing inspiration from other Flex channels and high-performing ecosystems outside of Flex
• Identify cross-partner and cross-vertical insights that drive scalable growth playbooks
• Analytics, Insights & Experimentation:
• Partner with Data & Insights to develop dashboards, frameworks, and tools that surface funnel health, trends, and risks
• Maintain a centralized repository of experiments, tests, results, and learnings across all partnership types
• Conduct root-cause analysis on funnel bottlenecks and develop actionable recommendations
• Cross-Functional Leadership & Operational Excellence:
• Collaborate closely with the Strategic Partnerships team to translate insights into high-impact initiatives and ensure strong execution with partners
• Partner with Product, Engineering, and Design to recommend and prioritize enhancements to partner-facing experiences
• Drive cross-functional alignment on partner growth objectives, operating rhythms, and accountability
• Partner Enablement & Go-to-Market Support:
• Develop scalable tools, playbooks, and best practices for partners to optimize activation and utilization
• Inform partner-facing collateral, communications, and training m...