Senior Manager of Business Operations (Specialty Travel & Events)

About this role

• The Specialty Travel & Events Business Operations team is built to solve our organization’s most critical, emergent challenges across business, product, and operations. As a Senior Manager, you will have the unique opportunity to scope, design, and spearhead high-impact initiatives that drive business growth, optimization and stability
• This is a role for a first-principles thinker. You are someone who can look at a highly complex business challenge, map out the unseen connections between teams and systems, and design a creative and elegant path forward
• You aren’t just managing projects; you are critically evaluating how our business runs, leveraging data to challenge assumptions, and driving the strategic execution of our most important initiatives
• Drive Strategic Initiatives: Own high-impact, 0-to-1 operational initiatives end-to-end. Investigate complex, ambiguous problems, develop rigorous work plans, define strategy, and drive execution
• Solve Complex Systems Problems: Identify operational bottlenecks and design scalable processes that allow cross-functional teams (Sales, Operations, Data Analytics, Finance, etc.) to work together seamlessly
• Synthesize Data into Strategy: Dig into raw business data (using Excel, SQL, or other systems) to reveal patterns and truths behind operational challenges. Translate these findings into clear, actionable recommendations for executive leadership
• Balance Trade-offs: Anticipate roadblocks and align with leadership to find the right balance between strategic business goals and technical or financial constraints
• Manage Change and Execution: Clearly communicate progress, manage executive alignment, and guide cross-functional teams through process changes without losing momentum
• Unblock and Accelerate: Anticipate technical bottlenecks, call out trade-offs between business desires and technical/financial constraints, and keep teams aligned and moving forward

### Benefits

• Parental leave
• Commuter benefits
• Heal...