Senior Manager, Business Operations Enablement - Cigna Healthcare - Remote

About this role

Are you passionate about building the operational foundation that enables innovation and growth? As the Senior Manager, Business Operations Enablement, you will lead the systems, processes, tools, and capabilities that help value-based care programs scale successfully across the organization. Supporting initiatives such as Collaborative Accountable Care (CAC), Hospital Collaborative Care (HCC), specialty value-based programs, and emerging pilots, you will create the operational infrastructure that transforms strategy into sustainable execution.


In the Senior Manager role, you will partner across Value-Based Care Program Management Operations, Business Readiness, Design Innovation, Provider Network Relations, Analytics, Technology, and other key stakeholders to drive operational excellence, continuous improvement, automation, and organizational scalability. You will lead a high-performing team focused on delivering efficient, measurable, and repeatable business outcomes while enabling growth across the value-based care portfolio.


Key Responsibilities

Drive Operational Excellence and Business Enablement

• Lead the strategy, governance, and execution of business enablement capabilities that support operational consistency, scalability, and organizational effectiveness.
• Create visibility into operational priorities, risks, resource needs, and performance to support informed decision-making.
• Partner with leaders across the organization to improve business processes, strengthen operating models, and enhance organizational readiness.

Advance Tools, Data, and Automation

• Serve as the business owner for CCOP and related operational platforms, ensuring tools, reporting, and data remain aligned to evolving business needs.
• Drive automation and workflow improvements that reduce manual effort, increase efficiency, and improve operational controls.
• Establish standards for data integrity, reporting quality, and user adoption across operational...