Senior Manager, BOS Area Operations

About this role

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Senior Manager, Area Operations at RXO, you will have P&L responsibility for an assigned area and manage all aspects of operations and continuous improvement at your assigned Last Mile Hubs (LMH) within the area. You will lead a team of Site Leaders, interact with key customer contacts, and have accountability for driving operational efficiency while improving the overall customer experience. You will also work closely with sales to drive business growth to the LMHs in your region.

What your day-to-day will look like:

- Drive operational excellence across your area through quality, operational efficiency, customer satisfaction and financial performance. Partner closely with operations excellence, and leadership teams to ensure focus is on continuous improvement across all aspects of the business and within business processes.
- Oversee and achieve budgetary P&L goals and capitalize on opportunities to outperform expectations of area financial performance.

Rigorously set and track performance metrics and KPIs to inform decisions and proactively manage the financial performance expectations. Utilize metrics to inform decisions, ensuring compliance.
- Focus on claims management, quality, safety and security, and engagement. Demonstrate accountability.
Continuously
- Lead a team of site leaders and drive accountability to operational efficiency, customer service and contractor procurement. Champion the professional growth of LMH teams ensuring they are equipped, inspired, and empowered through continuous coaching.
- Work closely with the L&D team to ensure site training remains relevant and completions up to date...