Senior Experience Designer – Aetna Digital UX / Product Design

About this role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Senior Experience Designer creates end-to-end user flows and journey maps that define product scope and drive consistent, accessible digital experiences for healthcare colleagues and patients. This role partners closely with product and engineering to co-create requirements, adapts design systems, and leads usability studies. The designer advocates for user needs that align with business goals, and clear communication—delivering solutions that improve healthcare outcomes and digital experiences.

This position will support Aetna Medicaid member-facing experiences as part of a multi-year roadmap to improve digital healthcare experiences for this population.

Primary Job Duties & Responsibilities:

• Advocate for design direction, weaving in user needs and healthcare business goals.
• Reframe and deconstruct complex design and business problems, facilitating shared understanding and direction.
• Apply Human-centered Design practices and select the right tool for each problem.
• Co-create requirements and drive alignment with product and engineering partners.
• Lead the creation of strategic artifacts (e.g., journey maps, service blueprints) that inform vision and guide design execution.
• Deliver clean, functional end-to-end user flows and UI for healthcare platforms.
• Create fully functional prototypes that capture UX and business logic.
• Design with accessibility and inclusive design principles, annotating for multiple levels of accessibility.
• Contribute to and adapt design system standards (e.g....