Senior Events Sales Manager at the Crosby Street Hotel

About this role

Senior Event Sales Manager

Crosby Street Hotel | Firmdale Hotels

The Role

At Crosby Street Hotel, events are not simply functions – they are curated experiences that reflect the creativity, individuality, and warmth that define Firmdale Hotels.

We are seeking a Senior Event Sales Manager who is both commercially driven and deeply passionate about hospitality. This individual will lead the sales and orchestration of bespoke events, building meaningful client relationships while delivering exceptional, detail-driven experiences from concept to execution.

This role is ideal for a polished, entrepreneurial professional who thrives in a luxury, design-led environment and understands how to translate a client’s vision into something truly memorable.

KEY RESPONSIBILITIES

Client Experience & Relationship Management

• Serve as the primary point of contact for all event clients, delivering a seamless and highly personalized experience.
• Build long-term relationships with high-value and repeat clients.
• Lead site visits, tastings, and consultations with confidence and creativity.
• Anticipate client needs and elevate each interaction with bespoke touches.

Sales & Revenue Generation

• Drive event revenue through strategic prospecting, conversion, and upselling.
• Craft tailored proposals aligned with client vision and hotel offering.
• Negotiate contracts with a strong commercial mindset.
• Consistently meet and exceed revenue targets.

Event Leadership & Execution

• Oversee the full lifecycle of events with precision.
• Collaborate with Event Operations, F&B, Culinary, and Rooms teams.
• Lead internal BEO meetings and ensure documentation accuracy.
• Be present for key events as a senior point of contact.

Innovation & Product Development

• Partner with culinary and F&B teams to develop distinctive concepts.
• Contribute to evolving event packages and offerings.
• Bring fresh ideas to enhance the guest experience.

**Operational & ...