Senior Enterprise Customer Success Manager

About this role

## Location

New York, NY

## Address

625 Broadway, Floor 12, New York, New York, 10012

## Employment Type

Full time

## Location Type

Hybrid

## Department

Customer SuccessCustomer Management

## Compensation

• On Target Earnings $140K – $150K • Offers Equity • Base salary ranges from $112,000 - $120,000

Frontify is the brand platform behind some of the world's leading organizations, including Microsoft, Telefónica, Bosch, Mercedes-Benz, and Kia. We help every team bring brands to life — with governance in one place, seamless workflows across the tools people already use, and a foundation that's ready for AI.


We're driven by collaboration, curiosity, and the belief that great work can happen anywhere. What began in St. Gallen has grown to London, New York, and beyond. Wherever you join us, you'll take ownership from day one, shape work that reaches global brands, and help redefine how brands work in the age of AI.

What you'll shape

You'll work to drive our customer happiness to a new, all-time high by advising and guiding a wide variety of customers within the US market and maybe even beyond. With your help, they’ll launch Frontify successfully, adopt it widely, and continually drive business value from the platform. Over time, you’ll build up trustful, strategic relationships that contribute to our fast-growing business.

What you’ll do

• Guide new customers through onboarding and provide comprehensive training to ensure maximum value of our product.
• Develop and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and provide updates.
• Act as the primary point of contact for customer inquiries and issues, ensuring timely and effective resolution.
• Monitor customer usage patterns to identify underutilization and provide strategies to increase adoption.
• Oversee the renewal, upsell, and cross-sell process, collaborating with Account Managers as needed ...