Enterprise Customer Success Manager

About this role

Redefine the future of live entertainment tech

Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.

With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth.

Join us and build the future of live entertainment.

As an Enterprise Customer Success Manager your responsibilities will include:

- Enterprise-Level Customer Success:
Own a strategic portfolio of our most important and technically complex customers. Develop tailored success strategies aligned with long-term customer goals.
- Enterprise Onboarding & Project Management:
Lead technical onboarding and project delivery in close collaboration with internal teams and customer stakeholders – ensuring timely, scalable, and high-quality execution.
- Strategic Stakeholder Management:
Build deep relationships across all customer levels – from operational teams to executives – and drive engagement through business reviews, strategy workshops, and vivenu Labs.
- Growth & Transformation Advisory:
Identify and unlock revenue potential through strategic consulting on event, pricing, or digital experience optimization.
- Customer-Centric Transformation:
Enable customers to digitize complex processes and drive new business models using the vivenu platform.
- Health Monitoring & Performance Analysis:
Analyz...