Senior eCommerce Operations Manager

About this role

🌍 Create Joy. Protect Wildlife. Build for Growth.

At Elizabeth Scarlett, we believe work should feel meaningful. We exist to create joyful living while raising funds to protect the world’s most precious wildlife. By 2030, our goal is to contribute £2 million to conservation.

As our next Senior Operations Manager, you will own and optimise our end-to-end D2C order fulfilment operations globally. You will be the driving force behind our fulfilment operations, ensuring every order reaches our customers on time, accurately, and beautifully presented - while continuously driving cost efficiency and operational excellence.

This is a senior role reporting to the Head of Operations, offering the opportunity to shape operational strategy, optimise efficiency & delivery, and support our ambitious Ecommerce expansion as we grow in the UK, US, and EU.

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Salary:
£55,000–£65,000 depending on experience

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Reporting to:
Head of Operations

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Location:
Potters Bar (24min train from Kings Cross)

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Hybrid:
2-3 days in the office

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Employment type:
Permanent, full-time

Why this role matters

This position is ideal for a fulfilment specialist who thrives on operational metrics, loves solving complex logistics puzzles, and wants genuine ownership over a critical function. You'll manage relationships with our UK and US 3PL partners, drive performance improvements, and build scalable processes that can support 5x growth. We offer a fast-paced, entrepreneurial environment that rewards initiative and provides clear opportunities for long-term career development.

What you will be doing

This role will be responsible for the fulfilment of Ecommerce orders, in close collaboration with our two 3PLs (UK and US).

3PL Partnership Management & Performance

• Own the relationships with our UK and US 3PL partners
• Conduct monthly performance reviews against SLAs, analysing trends in OTIF (On Time In Full), order accuracy, returns processing speed, and ...