Senior DevOps / Platform Reliability Engineer

About this role

## About Zingtree

Zingtree is the next-generation intelligent process automation platform reimagining customer experience operations for the world’s top support leaders. With 500+ customers, including Optum, Corpay, Sony, SharkNinja, and Allianz, we transform self-service, surface automation opportunities, and turn every agent into an expert.

## The Role

We’re hiring a Senior DevOps / Platform Reliability Engineer to own the platform that powers our agentic CX product. You’ll build the CI/CD, infrastructure, and observability backbone that enables us to ship multi-agent systems safely to enterprise customers.

If you want to operate a production AI platform and use AI to help operate it, this role is for you.

In this role, you will collaborate with development, operations, and infrastructure teams to automate and streamline processes, build and maintain tools for deployment, monitoring, and operations, and troubleshoot issues across development and production environments.

### What You'll Do

• Own and evolve CI/CD pipelines using GitHub Actions and OIDC-based authentication for microservices and agentic workloads, with safe, fast, and reversible deployments.
• Automate infrastructure provisioning using Infrastructure as Code (IaC) tools such as Terraform and CloudFormation.
• Operate and scale our Kubernetes platform (EKS + Argo CD), including autoscaling, ingress, external-dns, cert-manager, External Secrets Operator, backups, runtime guardrails, and multi-tenant isolation for enterprise customers.
• Manage the edge and network perimeter, including Cloudflare (CDN, WAF, Bot Management, DDoS protection, Zero Trust / Access), CloudFront, API Gateway, ALB/NLB, Route 53, and network security controls.
• Operate the data and event tier, including Aurora MySQL, ElastiCache/Redis, S3, and MSK (Kafka), with responsibility for backups, point-in-time recovery (PITR), and multi-AZ disaster recovery aligned to defined RTO/RPO objectives.
• Build and maintain ...