Senior DevOps Engineer

About this role

California or North Carolina, remote or hybrid

About Us

Channelwill is a fast-growing SaaS company dedicated to helping eCommerce merchants deliver exceptional post-purchase and retention experiences. With 100,000+ merchants served globally and a strong footprint in the Shopify ecosystem, we provide solutions that span order tracking, shipping protection, returns, reviews and loyalty.

Here, we value openness, collaboration, and a growth mindset, and we are looking for talented individuals who are eager to grow with us.

[https://www.cwill.com/](https://www.cwill.com/)

About this role

We are seeking a Senior DevOps Engineer / Site Reliability Engineer (SRE) to join our North America team and collaborate closely with our global Cloud Engineer in China. To help us design, build, and scale a unified operations and platform engineering system. In this role, you will work closely with engineering and business teams to improve system reliability, automation, observability, and delivery efficiency, while promoting DevOps and SRE best practices across the organization.

Primarily remote, onsite collaboration from time to time.

What You’ll Do

• Design, develop, and maintain a unified operations and platform management system, covering: Resource management, Monitoring and alerting, Configuration management, Automated operations and maintenance
• Build and operate observability platforms and CI/CD pipelines; develop self-healing systems and automated incident response workflows to enable intelligent operations.
• Define DevOps development standards and best practices; drive standardization of the DevOps toolchain, including technology selection and version management.
• Provide platform-level technical support to product and engineering teams, troubleshoot complex system issues, reduce technical debt, and lead major infrastructure and architecture upgrades.
• Promote SRE principles and engineering practices; organize technical sharing sessions and trainin...