Senior Data Scientist, Operations

About this role

Company Overview
Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond reactive care and enabling proactive, data-driven insight into human biology. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024, and is venture-backed by Andreessen Horowitz (a16z). Hundreds of thousands of members have joined Function to take control of their health.


Through advanced diagnostics, deep biomarker testing, longitudinal data, and AI-enabled insights, Function equips members with actionable intelligence to take control of both the quality and length of their lives.


Function recently announced a $298M Series B and is entering its next chapter of growth. As we scale, the quality and durability of our People systems, data, and insights will directly shape our ability to attract, retain, and support exceptional talent.


We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset. Function fosters a collaborative and dynamic environment where every day we build the future.


Role
We are hiring a Senior Data Scientist, Operations to build the analytical and modeling foundation for our Member Experience (CX) and Contact Center operations.


This role sits at the intersection of Data science and analytics, Customer support operations, Product and member journey data, Forecasting and workforce planning. As part of this effort, you will help unify data across systems (customer support, product, health, and business) and develop models and metrics that provide understanding around our members to improve their experiences, increase operational efficiency, and enable proactive, data-driven decision making.


This role is best suited for those ener...