Senior Data Scientist

About this role

About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.


About The Role
Hi, my name is Michael, Head of Data & Analytics at Customer.io, and I'm looking for a Senior Data Scientist to help our teams make better decisions using customer and product data.


You'll partner closely with Product, Marketing, and Customer Experience to evaluate product changes, design and analyze experiments, identify opportunities to improve the customer experience, and influence roadmap and business priorities. This is a hands-on role focused on analyzing behavior, building models, and turning data into clear, actionable direction.


This role is ideal for someone who enjoys solving ambiguous problems, working closely with stakeholders, and applying data science pragmatically to support product and business decisions. We're looking for someone with an ownership mindset and a bias for action who balances technical rigor with practical decision-making.


What we value


Ownership:
You take initiative and drive analytical work from concept to implementation. You don't wait for perfect requirements — you help define the problem and move the work forward.


Curiosity:
You naturally question assumptions and dig deeper into the "why" behind user behavior. You enjoy uncovering patterns in complex data and have the persistence to work through ambiguity and messy datasets.


Analytical Rigor:
You bring a thoughtful, structured approach to analytics and decision-making. You know how to define meaningful measures of success, evaluate changes with rigor, and distinguish signal from noise in complex behavioral data so teams can act with confidence.


**Communicat...