Senior Data Analyst, Customer Success

About this role

About 9amHealth
9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions at scale. The company partners with employers, health plans, and pharmacy benefit managers to deliver comprehensive, cost-effective medical care for individuals living with obesity, diabetes, hypertension, and dyslipidemia. Members receive access to specialized clinicians, including endocrinologists, obesity medicine specialists, and clinical pharmacists, at-home lab testing, prescription medications, and lifestyle support.


9amHealth was founded in 2021 and is backed by leading healthcare investors like Define Ventures, SemperVirens, 7Wire Ventures, and The Cigna Group Ventures.


About The Role
We are looking for a Data Analyst to join our Data & Analytics team and become the analytics partner to our Customer Success organization. Your primary mission: ensure that the clients we serve (large employers and health plans) receive best-in-class reporting, from recurring Quarterly Business Reviews to ad hoc analyses that answer the questions they care about most.


You will own the reporting lifecycle end to end. That means building the data models and dashboards in Looker, writing the Python and SQL that power them, and sitting with Customer Success to understand what story the data needs to tell. We are looking for someone who does not wait to be told what to analyze. You see a pattern, dig in, form a hypothesis, and bring insights to the table before anyone asks. A strong sense of business context and the curiosity to understand why numbers move is just as important as the technical skills to query them.


We also expect this person to actively leverage AI tools in their daily analytics work and to identify opportunities where AI can improve our reporting, analysis, and client deliverables. Whether that means using AI-assisted coding to accelerate development, applying LLMs to summarize or interpret data, or proposing e...