Senior CRM Operations Manager

About this role

Company Description

Here at Gousto, we are on a mission to become the UK's most loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. It's an incredibly exciting time to join our team - and we're a friendly bunch!

We're proud to be one of the fastest-growing companies in the UK. Powered by data and a love of food, we're a recipe box company that's disrupting the sector, and we're passionate about our diverse team and our customers.

All of our people are responsible for the success of Gousto, and we're passionate about creating an inclusive environment for all to thrive. Our guiding values - Dream, Deliver and Care - show our commitment to innovation, our ambition to hit goals at speed, and our deep respect for the people we work with.

Job Description

CRM is a core growth platform at Gousto. As our Senior CRM Operations Manager, you will own the technical, operational, and governance foundations that allow our CRM to scale effectively across the business.

This isn't a campaign execution role; instead, you will act as the Product Owner for the Braze platform. You'll be accountable for how CRM is configured and governed, focusing on platform capability, data integrity, and delivery standards. You will ensure our CRM is stable, compliant, and measurable, enabling our Growth teams to run impactful campaigns.

This is a hybrid role, with an expectation of at least one day per week in our London office.

Core Responsibilities

• Own the end-to-end CRM operating model across Growth, spanning platform capability and optimization
• Act as Product Owner for the Braze platform, leading its configuration and long-term scalability
• Lead and collaborate with our CRM delivery partner, setting clear expectations and ways of working
• Set priorities for platform development aligned to our business needs
• Ensure all CRM activity is measurable and built to scale
• Own the technical...