Senior Consultant (Business Analyst), High Tech

About this role

The business analyst works with customers and/or systems integrator on software solution implementation projects. Our Business Analysts will lead customer-facing sessions for requirements gathering via user stories, process mapping, process improvements, functional design of enhancements via use cases, and they assist in application configuration and testing activities. Our Business Analysts may also conduct training sessions and perform application demonstrations.


Responsibilities

• Proven ability to build relationships with customers/systems integrators on complex implementation projects.
• Prior consulting experience with business process mapping and solution definitions for system implementations. Prior experience with ERP and CRM systems.
• Conduct business requirements workshops, perform fit/gap analysis and work with solution architect to estimate effort. Convert requirements into a design for system processes and necessary configurations. Work closely with Solution Architect and other team members on design, data gathering and testing activities
• Document requirements in the Model N format to be understood by the customer and Model N team members
• Identify process improvements and guide customer through functional and business changes
• Assist with data mapping and basic application configuration
• Define system property and resource changes based on customer specifications
• Create, plan, and execute unit tests with assistance from other team members
• Train customer users as required on the system
• Plan, facilitate, and assist customer with user acceptance testing
• Provide input to improve the process of delivering solutions to customers
• Share suggestions and knowledge with team members to optimize implementation methodology
• Maintain accurate and timely written and oral communication with customer and project team
• Deliver quality project tasks and deliverables on time and within budget

Qualifications

• Minimum of 5+ years of expe...