Senior Commercial Lines Account Manager

Responsibilities

The account manager will design and implement insurance programs while providing technical support to producers and maintaining client relationships. They are responsible for managing workflows, remarketing policies, and resolving client grievances to ensure efficient service delivery.

Requirements

Candidates must have at least 8 years of commercial property and casualty insurance experience and hold an active General Lines or Property & Casualty license. Proficiency in Microsoft Office and experience with account management systems like Applied Epic are required, with a CIC designation preferred.

Skills

• Commercial property & casualty insurance
• Account management
• Insurance program design
• Risk assessment
• Client relations
• Technical support
• Proposal preparation
• Policy renewal
• Audit procedures
• Workflow management
• Problem solving
• Attention to detail
• Communication skills
• Team collaboration
• Organizational skills
• Adaptability

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Prescription drug coverage
• 401k
• Equity prescription incentive plan
• Supplemental benefits
• Company paid holidays
• Paid time off
• Employee wellness program

About this role

Position Summary:  Provides prompt, accurate and courteous service to our
clients, producers and company personnel, while offering a high level of support
in obtaining, maintaining, expanding and servicing our commercial accounts.

Essential Tasks:

* Collectively or independently plans, designs and implements appropriate
insurance programs for clients that coincide with agency guidelines
* Maintains knowledge of new developments or changes with various carriers and
new Federal/State laws that may affect how our clients conduct business;
consults, informs and educates clients about coverage, exclusions and
exposures: documents electronic filing accordingly
* Provides technical support to Producers (coverage-wise, with proposal,
suspense items, etc.) to help clients and reach agency’s business goals
* Investigates, initiates and prepares necessary proposals and applications,
submits them to appropriate insureds and carriers, obtains clients’
signatures on all applications, follows up to ensure timely responses, all in
conjunction with Producer
* Prepares summaries of insurance schedules and proposals for account review
* Remarkets, contacts clients and follows up in conjunction with producers,
renews policies by agency standards
* Consults, informs and educates audit procedures to clients
* Set priorities and manages workflow to ensure efficient, timely and accurate
processing of transactions and other responsibilities
* Represents the agency in conjunction with producers in handling complaints,
arbitrating disputes, or resolving grievances; facilitates a productive and
amicable working relationship between clients and producers; develops and
maintains a positive relationship and rapport with each insurance carrier to
satisfy our clients’ needs and facilitate the processing of business

Core Competencies:

* Ability to Analyze and Solve Problems: Skill in recognizing challenges,
exploring options, and implementing effective solutions in a timely manner
* Attention to Detail: A strong focus on completing tasks and projects
accurately and thoroughly
* Communication Skills: Capable of expressing ideas clearly in both verbal and
written forms and engaging with various audiences
* Timely Task Completion: Ability to finish tasks and projects efficiently,
managing resources and priorities effectively
* Team Collaboration: Willingness to work together with others, promoting
teamwork and supporting shared goals
* Client Focus: Dedication to understanding and addressing the needs of clients
and stakeholders to ensure their satisfaction
* Dependability: Acknowledgment of the importance of being present and
punctual.
* Creative Thinking: Openness to suggesting new ideas and methods to improve
processes and outcome
* Organizational Skills: Capability to prioritize tasks and manage multiple
projects simultaneously
* Adaptability: Willingness to adjust to changing situations and priorities,
showing resilience in a dynamic work environment

Experience and Education: 

* 8+ years of Commercial Property & Casualty Insurance experience required
* Experience with Construction, Manufacturing, Non Profit, and Real Estate
accounts preferred. 

Licensing and Credentials: 

* Active General Lines or Property & Casualty License required
* Certified Insurance Counselor (CIC) or equivalent designation strongly
preferred

 Systems:

* Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
* Applied Epic experience preferred, but knowledge of similar Account
Management System (AMS) is acceptable

Location: 

* Candidate will be based out of our Denver, CO office location, but a fully
remote work schedule will be considered for qualified candidates. 

 Physical Requirements:

* Ability to lift 25 pounds
* Repeated use of sight to read documents and computer screens
* Repeated use of hearing and speech to communicate on telephone and in person
* Repetitive hand movements, such as keyboarding, writing, 10-key
* Walking, bending, sitting, reaching and stretching in all directions

Benefits & Compensation:

* Higginbotham offers medical, dental, vision, prescription drug coverage,
401K, equity prescription incentive plan as well as multiple supplemental
benefits for physical, emotional, and financial wellbeing.
* Company paid holidays, plus PTO
* Employee Wellness Program
* The anticipated salary range for this position is $80,000–$120,000 depending
on experience and qualifications.

Notice to Recruiters and Staffing Agencies: To protect the interests of all
parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept
unsolicited potential placements from any source other than directly from the
candidate or a vendor partner under MSA with Higginbotham. Please do not contact
or send unsolicited potential placements to our team members. 

*Applications will be accepted until the position is filled 

About Higginbotham

Insurance · 1,001-5,000 employees · headquartered in Fort Worth, Texas · founded 1948