Senior Cloud Engineer

About this role

About Laivly

Seeking curious and creative types! We are an ambitious company of innovators building and shaping the future of customer service technology. Our solutions help the world's biggest brands leverage artificial intelligence, machine learning, and digital automation in their contact centers to deliver better customer experiences. Led by a team of established contact center experts, Laivly addresses the unique needs and challenges of customer service programs, with an emphasis on ethics in AI and the customer service agent experience.

About the role

The team at Laivly is looking for a Senior Cloud Engineer to help build, scale, and strengthen the cloud infrastructure powering our AI technology.

As a Senior Cloud Engineer, you'll play a key role in designing and operating secure, reliable, and high-performing AWS environments. You'll combine deep technical expertise with a proactive approach to reliability, automation, and continuous improvement, ensuring our infrastructure can support the evolving needs of our customers and business.

Working closely with Architecture, IT Operations, Information Security, and Engineering, you'll help solve complex infrastructure challenges, strengthen our cloud foundations, and support the delivery of secure solutions for enterprise and regulated environments.

We're looking for a hands-on engineer who enjoys solving difficult problems, improving systems, and building infrastructure that scales.

This is a remote position based in the United States.

As Senior Cloud Engineer, you will…

Cloud Infrastructure & Architecture

• Design, build, and maintain secure, scalable, and cost-efficient AWS cloud environments.
• Develop and improve infrastructure-as-code practices, reusable infrastructure components, and cloud configuration standards.
• Lead infrastructure modernization, migrations, and improvements to support evolving business and technical requirements.

Reliability & Operational Excellence

• Strengthen cloud reliab...