Senior Cloud Engineer

About this role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Role Overview / The Mission

We are currently unified on Grafana as our target platform and are in the midst of a strategic, high-impact migration away from New Relic and Elastic. As the Observability Lead, you will spearhead this modernization—decommissioning legacy telemetry footprints, unifying disparate data models, and establishing Grafana as our singular, enterprise-wide pane of glass. You will participate in the design, implementation, and maintenance of cloud-based infrastructure, ensuring our architecture is scalable, secure, and resilient.Key Responsibilities

Observability Migration & Modernization

• **Lead the Modernization Wave:** Architect and execute a seamless migration strategy to transition legacy APM, distributed tracing, and log management workloads off New Relic and Elastic onto a modern Grafana (LGTM) and OpenTelemetry architecture.
• **Consolidate & Standardize Data Models:**Translate legacy NRQL/Lucene querying paradigms and proprietary formats into scalable PromQL, LogQL, and TraceQL structures, ensuring no loss of historical operational context during the cutover.
• **Optimize Telemetry Architecture:**Audit existing data pipelines to reduce redundancy, manage label cardinality, and implement aggressive data-filtering strategies that maximize Grafana Mimir/Loki efficiency while driving down total cost of ownership.
• **Establish Operational Excellence:**Build and refine the right metrics for observability; foster a culture of operational excellence where telemetry data drives product and service s...