Senior Software Engineer - Conversational AI

About this role

Senior Software Engineer


JOB CODE


TEC3009


JOB PROFILE NAME (Title)


Senior Software Engineer


MANAGEMENT LEVEL


7 Manager


DISCIPLINE


Software Engineering


REPORTS TO


Engineering Leadership


FSLA CLASSIFICATION


Exempt


The Senior Software Engineer designs, builds, and maintains scalable software solutions, guiding technical decisions and mentoring teammates. This role delivers high-quality code, reviews designs, and improves system reliability and performance. The engineer collaborates across product, QA, and operations to plan releases, automate workflows, and resolve complex issues. Responsibilities include establishing coding standards, performing root-cause analysis, and driving continuous improvement. The position supports roadmap execution, provides technical leadership within a team, and ensures secure, maintainable implementations aligned to business goals.


Senior Software Engineer


Location: Remote


At Asurion, we don’t just redefine—we reinvent. We began by establishing a culture that rewards results and isn’t confined by a hierarchy. As a result, we have achieved phenomenal growth. Today, this entrepreneurial spirit is as strong as ever. It’s in our DNA. We foster a culture where our team members are encouraged daily to make a difference—for our clients, customers, and themselves. Our dynamic and rewarding environment ensures that each of our 19,000+ team members has the opportunity to reach their full potential, while at the same time fulfilling the needs of more than 300 million consumers.


Generative AI is now a proven, production capability in modern digital experiences—not an experiment. Customers increasingly expect fast, conversational, and personalized help across web and support journeys, and our platform is actively incorporating GenAI to meet those expectations at scale. The Intelligence Org team builds and operates GenAI-centered digital experiences for...