Senior Client Operations Manager - Biotech

About this role

Marietta, United States of America | Full time | Home-based | R1567559

We are seeking a Snr Client Operations Manager to join IQVIA Laboratories.

We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.

The successful candidate will manage and enhance the client relationships and maintain an overview of project delivery across all projects from an operational & financial perspective.

What you’ll be doing:

• Establish a close working relationship with the IQVIA Laboratories global project team, Business Development, Operational teams and appropriate CRO counterpart to ensure consistent, quality, global delivery of all studies.
• Participate on client specific operational committees, with accountability for developing a true partnership and ensure senior management is frequently informed on the current status and progress with portfolio health of the client relationship.
• Participate in client meetings including bid defense, capabilities and audits as needed
• Regularly review with internal team members for IQVIA Laboratories global project team and Business Development to include lessons learned, best practices, standards, client specific requirements, budget management, KPI’s, Master Service Agreement, customer surveys etc
• Ensure client standards are clearly defined and proactively manage and communicate changes to client standards and/or client requirements.
• Track and manage performance metrics and/or service level agreements and manage process improvement to ensure excellent service commitment to delivery
• Participate in technical reviews and proposal development as needed to ensure standards are captured.
• Drive specific client requests across the internal IQVIA Laboratories organization and where appropriate to implement best practices and process improve...