Senior Change Analyst, Business Change Management

About this role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Change Analyst is a hands-on change management practitioner responsible for executing change across one or more workstreams within the Connected PBM Ecosystem (CPE) program. This role owns day-to-day change delivery across multiple, overlapping releases and go-lives, ensuring stakeholders are informed, trained, ready, and supported to adopt new capabilities, processes, and ways of working.

Operating within a standardized enterprise change framework, this role translates program change strategy into high-quality execution—communications, training, leadership enablement, readiness activities, and adoption measurement—while proactively managing risks, resistance, and cross-workstream dependencies.

Why This Role Matters

CPE delivers transformation through phased, interdependent releases. As delivery accelerates, disciplined change execution is critical to ensure adoption keeps pace and stakeholders are not overwhelmed. The Senior Change Analyst plays a key role in making change real at the front line and ensuring each go-live lands successfully.

Key Responsibilities

• Change Execution & Go-Lives
• Own and execute end-to-end change plans for assigned workstreams, from discovery through post–go-live reinforcement.
• Assess go-live–specific change needs (scope, audience, timing, complexity) and tailor tactics accordingly.
• Develop and maintain integrated change plans aligned to program milestones, release calendars, and PMO governance.
• Partners with Solution Owners, Product Managers, Busin...