Senior Business Analyst - BT

About this role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Business Analyst - BT based in the United States.
As a Senior Business Analyst, you’ll bridge business stakeholders and technical teams to improve technology supporting student success.


You’ll translate complex operational needs into scalable Salesforce solutions and meaningful system enhancements.


The role combines requirements gathering, process analysis, Agile delivery, and stakeholder partnership.


You’ll identify opportunities to streamline workflows, improve data quality, and enhance the user experience.


Working closely with Product Owners, developers, QA, and business teams, you’ll help turn ideas into measurable outcomes.


Your analysis will support more efficient operations and better experiences for university partners and students.


This is an opportunity to make a direct impact within a mission-driven, technology-enabled education environment.


Accountabilities

• Gather, analyze, and document business requirements, translating stakeholder needs into Salesforce solutions, configurations, system designs, and actionable user stories.
• Evaluate existing Salesforce solutions, processes, and user behaviors to identify opportunities for improved automation, reporting, usability, adoption, and data integrity.
• Conduct gap analyses and recommend solutions that appropriately balance Salesforce standard functionality with the need for customization.
• Translate business requirements into well-defined user stories within an Agile framework and collaborate with development teams to clarify scope, resolve concerns, and support delivery.
• Track system issues, develop recommendations, coordinate resolution, and help ensure business processes and technology operate reliably.
• Create current-state and future-state process maps based on stakeholder interviews and detailed process analys...