Senior AI Operations Manager

About this role

Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.

Mace consult is scaling its AI capability from early adoption into a core, business-wide function, with active executive sponsorship. Unlike many businesses limiting themselves to off-the-shelf AI tooling, Mace consult is building proprietary AI solutions designed to deliver measurable, client-facing outcomes across a global operation.

The Senior AI Operations Manager owns the operational health of that capability. The role is accountable for end-to-end DevOps, platform reliability, and the continuous improvement of these AI services, ensuring they are secure, scalable and built to perform consistently for the long term.

Working closely with business stakeholders and the Product Manager, the role shapes and prioritises AI enhancements, and is responsible for transitioning new capabilities into stable, governed operational support.

The role will be UK-based London (hybrid), with a global remit and a core delivery team based in India.

You’ll be responsible for:

AI platform operations and DevOps

• Maintaining stable, secure and efficient day-to-day operations across all AI platforms and services.
• Influencing and upholding AI service SLAs, ensuring security, availability and performance levels are met.
• Driving continuous improvement of AI platforms through automation, monitoring, optimisation and technical debt reduction.
• Owning operational runbooks, support models and service documentation.
• Influencing the design and development of operational reporting and monitoring tooling and maintains it to ensure ongoing visibility of AI service health and performance.

Enhancement and continuous improvement

• Working with the Product Manager to assess and prioritise enhancements to existing AI capabilities, providing operational ins...