Securities Services Operations Business Manager - Senior Associate

About this role

JOB DESCRIPTION

Join a collaborative team where you’ll use your analytical, storytelling, and organizational strengths to help us set strategy, measure what matters, and communicate progress. You’ll partner with leaders and cross-functional teams to turn data into insight and accelerate execution.

As a Business Management Associate in the Commercial & Investment Bank (CIB) within Finance & Business Management (F&BM), you support Securities Services Operations (SSOps) by shaping strategy, building operational metrics, and delivering clear, compelling communications. You will collaborate with senior leaders and partners across Finance, Business Management, and Data & Analytics to enable end-to-end execution and continuous improvement.

Job Responsibilities

- Define and track strategy, objectives, and targets; build the operational metrics framework across SSOps teams.
- Translate complex information and data into clear narratives and visuals; produce high-impact materials using Excel and PowerPoint.
- Plan and prepare agendas and materials for management meetings, business reviews, leadership offsites, and site visits.
- Engage and influence stakeholders across Finance, Controls, and Technology; communicate with senior leaders with professional presence.
- Coordinate annual investment governance, including business case development, approvals, and performance tracking.
- Lead communications for town halls, all-hands, newsletters, video messages, and organization announcements.
- Maintain business hygiene by tracking mandatory training completion, access recertifications, and resiliency planning.
- Project manage key workstreams and deliverables, ensuring timelines, quality, and issue resolution.
- Identify platform risks and drive mitigating controls; support audit, regulatory, and compliance deliverables including RCSA action plans.
- Drive continuous improvement, simplifying processes and delivering measurable value in collaboration with global partners.
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