Scaled Customer Success Manager

About this role

About Edia
Our mission is for every child to have an
*exceptional*
experience in school.


Edia is a Series A technology startup revolutionizing K-12 education with AI-driven solutions. We develop software to improve math education, tackle chronic absenteeism, and improve intervention processes for school districts. Today, Edia supports 200+ districts across the country (e.g. New York City, Denver, Fulton County, San Francisco, etc.).


About The Role
We're building a best-in-class Customer Success team and looking for our first Scaled Customer Success Manager (CSM) to play a pivotal role in our growth. As a Scaled CSM at Edia, you’ll make a meaningful impact by accelerating the adoption of our AI-powered platform and expanding our footprint across a growing portfolio of K-12 districts.


In this role, you’ll both own a portfolio of small and medium-sized K–12 districts and design, launch, and manage Edia’s digital success programs — including automated communications and lifecycle touchpoints. You’ll ensure every customer, regardless of size, realizes measurable impact through Edia’s platform — helping districts improve student outcomes while driving adoption, retention, and growth.


What You'll Do

• Account Management: Own a portfolio of small and medium-sized district accounts, serving as a trusted advisor to ensure adoption, value realization, renewal, and expansion. Guide customers through best practices in AI-powered student success — including MTSS optimization, absenteeism reduction, and math proficiency improvement. Monitor usage and engagement metrics to identify trends, risks, and opportunities for growth.
• GDR & NDR Growth: Drive Gross Dollar Retention (GDR) and Net Dollar Retention (NDR) by proactively managing renewals, identifying expansion opportunities, and mitigating churn risks. Align growth initiatives with district priorities to maximize customer impact and platform usage.
• Digital Customer Success Strategy: D...