Salesforce Support Engineer (BAU)
Company: 99brightminds
Locations: India; Cairo, Cairo, Egypt; Amman, Amman, Jordan
Work arrangement: Fully remote
Employment type: Full-time
Experience: 2-5 years
Education: professional certificate
Posted: 2026-11-08
Responsibilities
The Salesforce Support Engineer will maintain and support Salesforce environments to ensure platform stability and data integrity. They are responsible for managing support requests, troubleshooting issues, and delivering continuous improvements within an SLA-driven environment.
Requirements
Candidates must have 3+ years of experience supporting Salesforce platforms and hands-on experience with at least one Salesforce product. Strong analytical skills and the ability to work in a fast-paced, Agile environment are required.
Skills
- Salesforce
- Sales Cloud
- Service Cloud
- Data Cloud
- Marketing Cloud
- Troubleshooting
- Analytical Skills
- Problem-solving
- Incident Management
- IT Service Management
- Agile
- Stakeholder Management
- Data Management
- Configuration
- Administration
About this role
99BrightMinds is seeking a Salesforce Support Engineer (BAU) to support and maintain Salesforce environments, ensuring platform stability, data integrity, and seamless business operations. The ideal candidate will have strong troubleshooting skills, hands-on experience with Salesforce products, and the ability to deliver timely support and continuous improvements.
3+ years of experience supporting Salesforce platforms.
Hands-on experience with one or more Salesforce products, including:
Sales Cloud
Service Cloud
Data Cloud
Marketing Cloud
Strong troubleshooting, analytical, and problem-solving skills.
Experience managing support requests and working within SLA-driven environments.
Understanding of Salesforce administration, configuration, and data management best practices.
Strong communication and stakeholder management skills.
Ability to prioritize and manage multiple issues in a fast-paced environment.
Must be based in Jordan, Egypt, or India.
Preferred Qualifications
Salesforce Administrator certification or other Salesforce certifications.
Experience with incident management and IT service management processes.
Familiarity with Agile delivery environments.
Experience supporting enterprise-scale Salesforce implementations.
About 99brightminds
IT Services and IT Consulting · 11-50 employees · headquartered in Amman, Amman