Sales Operations Program Manager

About this role

Description

### POSITION DESCRIPTION:

The Sales Operations Program Manager leads and scales Sales Operations for the Sales Partner channel. This role manages the Sales Operations Specialist team and owns the systems, workflows, reporting, and cross-functional coordination that enable Regional Sales Managers and Sales Partners to execute efficiently.

This position is the operational backbone of the partner sales channel—turning strategy into repeatable processes, ensuring CRM and reporting accuracy, and removing friction across the partner sales cycle. The role blends people leadership, program management, analytics, and strong execution.

The Sales Operations Program Manager reports to the Director – Sales Partners and works closely with Finance, Operations, Enablement, IT, and Product.

### RESPONSIBILITIES

Team Leadership

• Lead, coach, and develop the Sales Operations Specialist team.
• Set priorities, manage workload, and ensure timely completion of requests and deliverables.
• Establish clear service levels (SLAs), performance expectations, and quality standards.
• Build scalable onboarding, training, and documentation for the team.
• Identify resourcing needs and support hiring as the function grows.

Process & Systems Ownership

• Design, standardize, and document end-to-end partner sales operations workflows.
• Own governance for CRM (Salesforce) and related sales tools; ensure adoption and data hygiene.
• Build and maintain intake processes, approval workflows, and standardized templates.
• Reduce cycle times by eliminating bottlenecks and improving cross-team handoffs.
• Drive automation and system enhancements that reduce manual effort and improve speed and accuracy.

Reporting, Analytics & Performance Visibility

• Build dashboards and reporting for pipeline health, partner activity, conversion, and operational throughput.
• Monitor KPIs and operational metrics; identify trends, gaps, and root causes.
• Provid...