Sales Operations Manager

About this role

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.


As a senior leader within the Global Operations Team, the Sales Operations Manager will support and collaborate closely with our Planning, Distribution, IT and 3PL partners to ensure all service expectations are met. The ideal person for this role will be a seasoned and motivational senior people leader with experience with wholesale customer service and account management. This role will support Jellycat’s customers, sales, marketing, and operations strategies.


You'll be;

• Overseeing daily order processing and resolve escalations.
• Monitoring and improving order accuracy, cycle time, and fulfilment metrics.
• Acting as a project sponsor for system upgrades, automation, and process redesign.
• Preparing and present strategic reports on order trends, revenue impact, and operational performance.
• Designing and implementing policies for credit checks, returns, and cancellations.
• Supporting sales forecasting and pipeline analysis with accurate order data.
• Overseeing training programs for the Order Management team on systems and best practices.
• Owning the end-to-end sales operations process, ensuring accuracy, timeliness, and compliance.
• Collaborating across all customer service and key account teams globally working as one global organization.
• Identifying and implementing process improvements to support scalability and efficiency.
• Driving automation and system integration in line with best industry practices.
• Provi...