Revenue Operations Business Operations Manager

About this role

## Job Description

Revenue Operations Business Operations Manager

Location: Madison, WI

Zendesk is looking for a dedicated and dynamic individual to join our team as an integral owner of our quoting and billing processes. This role will engage in daily operations to gain a comprehensive understanding of the processes, allow them to take ownership and enhance system functionality for smoother overall operations. You will utilize our extensive experience in Quote-to-Cash (QTC) systems to collaborate on cross-functional projects that improve integrations across our QTC framework, ensuring the business is well-prepared for strategic initiatives.

The ideal candidate will be motivated, proactive, quick to learn, and demonstrate a keen ability to enhance processes and think critically about system efficiencies. You should possess the ability to multi-task and effectively prioritize competing tasks, demonstrating adaptability and eagerness to take on challenges. We are seeking an individual with significant operational experience who is creative, proactive, and skilled at conveying complex information clearly to a wide range of audiences.

Key Responsibilities:

• Lead and prioritize initiatives that identify ways to optimize quoting, billing, and overall QTC processes, ensuring alignment with business goals and best practices in ERP systems.
• Showcase systems thinking and strategic problem-solving capabilities through the effective implementation of ERP and QTC systems, contributing to organizational growth and efficiency.
• Oversee and own daily operations of our quoting and billing systems, ensuring seamless functionality and user support.
• Utilize project management tools and skills to provide timely updates on internal projects, product releases, and roadmaps while managing program deliverables and scope for product migrations.
• Help maintain comprehensive documentation of system workflows, process improvements, and enablement requirement...