Revenue Cycle Operations Manager

About this role

Who We Are

Concert Health is the leading national behavioral health medical group committed to integrating the Collaborative Care model into existing health care practices to improve patients’ lives. We believe everyone, regardless of location or insurance, should have easy access to personalized, high-quality behavioral health support that is guided by the provider they trust.

Our Collaborative Care program effectively targets and treats most behavioral health conditions, while embracing behavioral health as central to the patient's care journey and overall health. With its clinical excellence and operational efficiency, Concert Health is the preferred partner for health systems and medical groups seeking to deliver integrated behavioral health care that is both scalable and sustainable.

Overview

Concert Health is seeking a highly motivated and experienced Revenue Cycle Operations Manager to lead and refine the daily operations of our Collaborative Care Model (CoCM) Billing Team. This high-impact leadership role is essential for maximizing clean claim submissions, optimizing revenue flow, and scaling a high-performing team to navigate increasing operational complexity. You will drive operational excellence by overseeing high-volume claims management and ensuring precise billing reviews through a commitment to continuous process improvement and the strategic use of automated systems.

Key Responsibilities:

- High-Impact People Leadership & Coaching:
- - Manage and mentor a team of up to 20 RCM professionals fostering a culture of trust and accountability while building the infrastructure to support departmental scaling.
- Lead talent management (recruitment, onboarding, coaching) to ensure team mastery of CoCM and telehealth billing nuances.
- Guide the team's transition from manual to AI-assisted workflows.
- Operational Oversight & KPI Management:
- - Lead and optimize daily RCM operations, overseeing high fidelity, high volume charge entry ac...