Retail Design and Construction Business Operations Manager

About this role

JOB DESCRIPTION

Help shape how we deliver world-class design and construction outcomes at scale. In this role, you will strengthen execution by bringing clarity to priorities, rigor to governance, and consistency to operating rhythm. You will build trusted partnerships with leaders, clients, and service partners to align decisions and remove roadblocks. You will help modernize how we plan, track, and report work through strong operational oversight and data discipline. Join us to improve outcomes across teams and vendors through reliable, transparent delivery.

As a Retail Design and Construction Business Operations Manager on the Retail Design and Construction team, you will lead day-to-day business operations and service partner performance to support reliable, high-quality execution. You will work closely with leaders, clients, and service partners to align priorities, maintain transparency, and resolve issues quickly. You will help us strengthen governance, controls, and operating cadence so teams stay aligned and delivery stays on track. You will contribute to continuous improvement across processes, tools, and reporting so we can make better decisions with better information.

Job responsibilities

• Lead stakeholder communications by delivering clear leadership updates, including outcomes, risks, and decisions
• Develop executive-ready materials for business unit reviews and leadership forums
• Establish governance routines, decisioning, and escalation paths to ensure transparency and timely issue resolution
• Standardize design and project management processes and enforce control adherence across teams and service partners
• Oversee capital planning investment tracking and support submissions with accuracy and timeliness
• Execute operational process improvements for funding, payments, invoicing, and approvals in partnership with project accounting
• Set service partner performance expectations and manage service level targets, controls, and...