Remote Senior Apache Flink Engineer (Data Engineer)

About this role

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Job Description -
Title: Senior Apache Flink Engineer & Contact Center Technology Specialist
Location: Remote
Experience: 8 12+ years in real-time data engineering, streaming architectures, and enterprise contact-center modernization
Professional Summary
A highly skilled Apache Flink expert with deep experience designing, building, and optimizing large-scale real-time streaming pipelines for enterprise environments. Combines strong data engineering expertise with hands-on knowledge of modern Contact Center (CC) platforms, including Amazon Connect, Genesys Cloud, NICE CXone, and Five9. Adept at enabling real-time analytics, agent-assist intelligence, customer-journey insights, and operational dashboards using Flink, Kafka, and cloud-native technologies.


Known for delivering high-availability, low-latency streaming solutions that power mission-critical CC operations such as call routing, sentiment analysis, SLA monitoring, and real-time workforce optimization.


Flink Use Case Discussion, Best Practices Documentation, Access Model Documentation, CICD Pipeline for Self-Service (Design), Monitoring & Implementation, CICD pipeline for Self service - Implementation, Operational Readiness


Epic 3: Flink Enablement & Operational Readiness


Sprint 1 Flink Use Case Discussion


Sprint 1 Flink Best Practices Documentation


Sprint 2 Flink Access Model Documentation


Sprint 2 Flink CICD Pipeline for Self-Service (Design)


Sprint 3 Flink Monitoring & Implementation


Sprint 3 Flink CICD pipeline for Self service - Implementation


Sprint 4 Flink Operational Readiness - Policy Guardrails


Core Competencies


Apache Flink & Streaming

• Real-time stream processing using Apache Flink (DataStream API, SQL, CEP)
• Stateful stream processing, windowing, event-time processing, watermarking
• Flink on Kubernetes, Flink on AWS EMR, Google Cloud Pla...