Remote: Business Analyst

About this role

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Montek System, is seeking the following. Apply via Dice today!


The ideal candidate will have experience supporting and managing technology projects for HR contact centers. Candidate will need to be self-directed, motivated and comfortable working in an extremely fast-paced environment.


This individual should also have project management skills to handle a variety of activities working with business partners and our IT team, and will also require data analysis. Candidate must be willing to work at both a very detailed and strategic level.


Primary Duties and Responsibilities:

• Deep experience in the HR domain
• Assist in validating processes with stakeholders and translating these to business requirements
• Support the writing or editing of formal business requirements
• Perform qualitative and quantitative analysis of key performance indicators

Required Skills:

• 5+ years of experience in a Business Analyst role
• 2+ years of data analysis
• 2+ years of project management experience
• Ability to use data and analysis to drive process improvement.
• Act as a liaison between the Business and technology partners to ensure business objectives will be achieved with proposed technology solutions.
• Maintain a level of constant and effective communication with subject matter experts in a variety of business, functional and technology areas
• Demonstrated ability to complete multiple tasks under pressure.
• Thrives in ambiguous work environment
• Bachelor''s degree required

Preferred Skills:

• Certifications in project management (e.g., PMP, Agile certifications) or HR management (e.g., SHRM, PHR/SPHR) are a plus but not required
• Hands-on experience in implementing and maintaining People processes
• Experiences with contact center technologies such as Phone/IVR, live chat and case management
• Ai experience with virtual chatbots
• Experie...