Regional Operations Manager - Atlantic Canada

About this role

ABOUT CIL DULUX

CIL Dulux is committed to delivering high-quality products, service, and expertise to customers through a strong retail network. Our Regional Operations Managers play a key role in building capable teams, creating consistent customer experience, and supporting profitable growth across the business.

POSITION SUMMARY

The Regional Operations Manager is responsible for leading a group of 12 CIL Dulux store locations across the Atlantic Canada Area. This role ensures stores deliver excellent customer service, achieve sales and profit objectives, operate within expense guidelines, and maintain strong standards in staffing, merchandising, compliance, and loss prevention. The role requires a hands-on, field-based leader who can coach store teams, build accountability, and drive consistent execution across multiple locations.

This person will work remotely but reside in the Halifax/Dartmouth area.

KEY RESPONSIBILITIES

• Lead the day-to-day operational performance of assigned stores, ensuring consistent execution of company standards, policies, and operating procedures.
• Drive sales performance, profitability, and expense control in alignment with approved plans, budgets, and business priorities.
• Recruit, develop, coach, and motivate store leaders and team members to build strong performance, engagement, and succession capability.
• Identify training needs and provide practical coaching, feedback, and development support to strengthen store-level capability.
• Monitor customer service standards and ensure customer issues are resolved quickly, professionally, and effectively.
• Maintain appropriate pricing, merchandising, inventory, and store presentation standards in accordance with company procedures.
• Conduct routine store visits and assessments to review operational execution, compliance, health and safety practices, and loss prevention controls.
• Ensure interior and exterior store appearance, displays, signage, and mercha...