Radio Communications Technician

Responsibilities

The technician will program, configure, and maintain radio equipment to ensure reliable EMS communications across the coverage area. Responsibilities include troubleshooting hardware issues, managing equipment inventories, and developing training materials for EMS providers.

Requirements

Candidates must demonstrate proficiency in programming and servicing Kenwood, Motorola, and Icom radio equipment. A valid driver's license is required, along with the ability to travel throughout the assigned region.

Skills

• Radio programming
• Code plug development
• Troubleshooting
• Radio repair
• Kenwood equipment
• Motorola equipment
• Icom equipment
• Antenna maintenance
• Technical documentation
• EMS communications
• Equipment inventory management
• Preventive maintenance
• Diagnostic tools
• Training delivery

Benefits

• Company vehicles
• Fuel compensation

About this role

Description
Radio Communications Technician — Programming & Repair
Action Ambulance | Home Base: Wilmington, MA
Coverage Area: Central New Hampshire through Western Massachusetts
Action Ambulance is seeking a skilled, hands-on Radio Communications Technician proficient with Kenwood, Motorola, and Icom equipment. This position supports reliable EMS communications through radio programming, code plug development, troubleshooting, repair, and provider training materials.
Responsibilities
Develop, maintain, and document radio code plugs and programming templates.
Program and configure portable and mobile radios, including channels, zones, scan lists, and operating settings.
Ensure all radios are identically programmed, with consistent channel names, zones, scan lists, and operating settings, where equipment capabilities and operational requirements allow.
Diagnose and resolve radio, antenna, power, audio, and connectivity problems.
Repair or replace defective components and coordinate outside service when needed.
Test equipment after programming or repair to confirm proper operation.
Maintain accurate equipment inventories, programming backups, and service records.
Develop clear training documents and quick-reference guides for EMS providers covering radio operation, channel selection, emergency features, and basic troubleshooting.
Travel between company locations to provide technical support and preventive maintenance.
Requirements
Qualifications
Demonstrated proficiency programming and servicing Kenwood, Motorola, and Icom radios.
Experience developing code plugs and using manufacturer programming software and cables.
Strong troubleshooting and repair skills with portable and mobile radio equipment.
Ability to use appropriate diagnostic tools and confirm equipment performance.
Strong organizational, documentation, and communication skills.
Ability to work independently and explain radio functions to EMS providers.
Valid driver’s license and ability to travel throughout the coverage area.
EMS or public safety communications experience preferred.
Location & Travel
The position’s home base is Wilmington, MA, with travel required throughout Central New Hampshire and Western Massachusetts. Company vehicles are available and/or fuel compensation is provided for approved work-related travel.

About Action Ambulance Service Inc

Hospitals and Health Care · 201-500 employees · headquartered in Wilmington, Massachusetts · founded 1977