Senior Internal Communications Specialist

Responsibilities

The role involves leading the planning, development, and execution of internal communication strategies to drive employee engagement and support business objectives. The specialist will partner with cross-functional teams and senior leaders to ensure consistent messaging across various channels while measuring effectiveness through data and feedback.

Requirements

Candidates must have at least 5 years of experience in communications and a bachelor's degree in a related field. Strong storytelling, stakeholder management, and analytical skills are required to manage complex projects and mentor junior team members.

Skills

• Internal communications
• Strategic planning
• Content development
• Stakeholder management
• Change management
• Executive communication
• Project management
• Communication metrics
• Storytelling
• Messaging frameworks
• Cross-functional collaboration
• Employee engagement
• Editorial guidance
• Mentoring
• Business acumen

Benefits

• Competitive pay
• Generous benefits
• Perks

About this role

Responsible for leading the development and delivery of internal communications
that drive engagement and support business priorities. Design and implement
communication strategies across multiple channels with minimal supervision.
Manage communication channels and optimize processes for efficiency and
effectiveness. Partner with cross-functional teams and stakeholders to ensure
alignment and consistency of messaging. Provide guidance on compliance and best
practices, reviewing and refining communications for quality. Handle complex
assignments independently and mentor junior team members on tools, processes,
and standards.

RESPONSIBILITIES

* Leads the planning, development, and execution of internal communications
that align with business objectives and enhance employee engagement.
* Combines strategic insight, content development, and cross-functional
collaboration to support key initiatives and organizational change.
* Leads communication planning and execution for major business initiatives and
organizational changes.
* Analyzes strategic inputs to develop communications that inform internal
audiences.
* Serves as a strategic partner to business leaders, advising on messaging and
engagement strategies.
* Creates, measures, and delivers clear, engaging content across internal
channels (e.g., intranet, email, digital signage).
* Develops messaging frameworks and executive communications for senior
leaders.
* Prepares professional documents using complex writing standards, adapting
tone and style for specific audiences.
* Develops project plans, drafts timelines, and prioritizes tasks to achieve
communication milestones.
* Manages cross-functional campaigns with measurable outcomes, ensuring
alignment with organizational priorities.
* Uses the team’s content management system and tracking mechanisms to monitor
progress.
* Collects and analyzes communication metrics and employee feedback to inform
content strategy and improve effectiveness.
* Understands business needs and challenges, recommending communication
solutions that drive clarity and impact.
* Explains ideas clearly, offers alternatives, and mentors junior team members.
* Collaborates across departments to ensure consistent messaging and resource
alignment.
* Works under limited supervision, demonstrating initiative and ownership of
complex communication projects.
* May perform other duties as assigned

QUALIFICATIONS

* Minimum of 5+ years of experience in communications or related field.
* Complete knowledge and understanding of business area/specialization.
* Strong storytelling and messaging skills tailored to diverse employee
audiences.
* Ability to analyze communication effectiveness using metrics and feedback.
* Experience supporting change management and organizational initiatives.
* Skilled in stakeholder management and executive communication support.
* Ability to coach junior team members and provide editorial guidance.
* Bachelor’s degree in Communications, Public Relations, Journalism, Marketing,
or related field or the equivalent combination of training, education and
experience.

Desired Qualifications

* Master's degree in Communications, Public Relations, Journalism, Marketing,
or related field or the equivalent combination of training, education and
experience.
* Demonstrated experience translating complex business priorities into
strategic, audience-centered communication approaches and integrated
communication plans.
* Experience leading communications programs or complex workstreams from
strategy through execution, including objectives, audiences, messaging,
channels, milestones, dependencies, and measurement.
* Strong business acumen with the ability to anticipate communication needs and
recommend strategically aligned solutions.
* Experience advising leaders and influencing cross-functional stakeholders on
messaging, engagement, sequencing, and communication strategy.
* Demonstrated ability to independently manage complex priorities, proactively
identify risks and opportunities, and drive work forward through ambiguity.
* Experience using employee feedback, communication metrics, and business
insights to evaluate effectiveness and continuously improve communication
programs.
 

Additional Information

Hours:

* Monday - Friday, 8:00AM - 4:30PM Hybrid

Locations:

* 820 Follin Lane, Vienna, VA 22180 
* 5510 Heritage Oaks Dr. Pensacola, FL 32526 
* 141 Security Drive, Winchester, VA 22602 

Navy Federal provides much more than a job. We provide a meaningful career
experience, including a culture that is energized, engaged and committed; and
fierce appreciation for our teams, who are rewarded with highly competitive pay
and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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* Military Times 2025 Best for Vets Employers
* Best Companies for Latinos to Work for 2025
* Forbes® 2025 America’s Best Large Employers
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* Forbes® 2025 America's Best Employers for Tech Workers
* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence 
* Military.com Top Military Spouse Employers 2025 
* 2025 Handshake Early Talent Award

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Equal Employment Opportunity: All qualified applicants will receive
consideration for employment without regard to age, race, sex, color, religion,
national orig...

About Navy Federal Credit Union

Financial Services · 10,001+ employees · headquartered in Vienna, VA · founded 1933