Project Manager, Enterprise Merchandise

Responsibilities

The Project Manager will serve as the operational backbone for enterprise sales, managing the complete order-to-delivery lifecycle for clients. They are responsible for tracking project progress, finalizing customization details, and resolving client support requests to ensure a high-quality customer experience.

Requirements

Candidates must have at least 2 years of experience in project management, operations, or vendor management. Proficiency in Google Workspace and familiarity with CRM platforms like Hubspot are required, along with a strong customer-oriented mindset.

Skills

• Project management
• Operations
• Vendor management
• CRM
• Google Workspace
• Stakeholder management
• Customer service
• Strategic thinking
• Order-to-delivery lifecycle
• Data tracking
• Communication
• Problem solving
• Attention to detail

Benefits

• Bonus
• Equity

About this role

ABOUT QUINCE
Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.
What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.
OUR CULTURE
Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.
We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.
If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.
THE ROLE
Project Manager - Enterprise Merchandise
This team covers our customers in PST therefore must be based in one of the following states: California, Washington, Oregon, or Nevada.
As a Project Manager, you will be the operational backbone of our enterprise sales process. You will partner directly with Account Executives to manage the complete order-to-delivery lifecycle for clients, ensuring flawless execution and exceptional customer experience. Working alongside the West Coast-based sales team, you will leverage deep product knowledge and operational excellence to support deal closure and drive client satisfaction. Your role is critical to scaling our enterprise business while maintaining the quality and attention to detail that defines Quince.
Responsibilities
Assume deal ownership post-sale, from logo approval through invoicing, delivery and issue resolution
Track and update all project progress in our B2B operations tracker, sharing timely updates with clients and Account Executives; communicate with clarity even when information is incomplete or ambiguous
Finalize customization details, communicate delivery timelines, and manage approval workflows with clients and internal teams
Field and resolve client support requests including sample returns, shipping and tracking, troubleshooting missing or damaged items, and expediting requests when possible
Demonstrate strategic thinking by proactively identifying opportunities to streamline operations, reduce tasks, and propose solutions that enhance client experience
Over-communicate with customers on all issues, managing them with confidence and compassion; reply to requests with urgency and follow through on every commitment made
Qualifications
Required:
2+ years of experience in project management, operations, or vendor management
Familiarity with CRM or project management platforms to track client data, order status, and communication history (Hubspot preferred)
Proficiency in Google Workspace
Experience managing internal and external stakeholders with distinct approaches
Self-starter comfortable working in a fast-paced environment
Extremely detail-oriented with ability to operate with a sense of urgency
Customer service oriented and customer obsessed—committed to exceeding expectations at every touchpoint
Preferred:
Customer experience or customer-facing background (email-based support, retail customer service, or account coordination)
Exposure to apparel, decoration, manufacturing, or promotional products industry
All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
Pay Range
$62,500—$75,000 USD
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review...

About Quince

Retail · 1,001-5,000 employees · headquartered in San Francisco, California · founded 2018