Project Manager - Content & Documentation Operations

About this role

About the Role

This role sits at the intersection of product security, customer success, research operations, and technical consulting. As a Project Manager specializing in content and documentation operations, you will own the intake, coordination, and editorial lifecycle of critical project documentation. You will partner with subject‑matter experts across technical and operational teams to ensure clarity, accuracy, and consistency in all written deliverables.

This position is ideal for someone who excels in fast‑paced environments, communicates with precision, and brings strong technical writing and project management capabilities. Experience in security or advanced technology is helpful but not required—curiosity, rigor, and adaptability matter most.

Key Responsibilities

Stakeholder & Operations Management

• Triage inbound stakeholder requests quickly, acknowledging within defined SLAs and providing actionable follow‑up within 48 business hours.
• Maintain and update work instructions, standards, guidelines, and policies to reflect evolving best practices.
• Conduct initial risk assessments on stakeholder requests and provide clear, actionable recommendations.

AI‑Enabled Documentation Workflows

• Use approved AI tools to accelerate drafting, editing, and quality checks while maintaining human oversight for accuracy.
• Generate first‑draft SOPs, templates, summaries, and documentation using structured prompts and refine with SME input.
• Improve clarity, consistency, and accessibility of documents using AI‑assisted editing.
• Maintain documentation hygiene by identifying outdated, redundant, or unclear content.
• Enhance knowledge‑management discoverability through clear titles, TL;DRs, structured formatting, and defined terminology.

Project Documentation & Editorial Leadership

• Own the creation, refinement, and timely delivery of all project documentation.
• Develop and maintain templates, slide decks, and structured documentation f...