Project Manager BPO/Call Center Implementation

About this role

Job Overview

Transparent BPO is seeking a Project Manager who will lead call center improvement projects by managing plans, timelines, budgets, and cross‑functional teams to drive operational efficiency and customer experience. It also tracks performance metrics, mitigates risks, and implements process, technology, and best‑practice enhancements for continuous improvement.

He/she will lead end-to-end implementation of new BPO clients, program launches, structured expansions, and operational transitions — owning execution from planning through go-live and post-launch stabilization.

Work set up: Work from Home, night shift

Minimum Requirements

• 3–5+ years Project Manager experience with documented end-to-end ownership
• Direct experience in a Call Center / BPO environment
• Must have personally led at least one **BPO client launch or structured expansion**, including:

- Hiring ramp alignment
- Training deployment coordination
- Go-live readiness validation
- Post-launch stabilization
- Must have coordinated cross-functional teams (Operations, WFM, IT, HR, QA, Finance)
- Must demonstrate accountability for timeline control, dependency management, and SLA stabilization
- Must have led client-facing implementation meetings

Preferred

• PMP certification or formal PM methodology background
• Multi-site or multi-country implementation exposure
• Experience with system implementations (ACD, WFM, payroll, CRM) within BPO environments

Why join us?

• Competitive Salary
• WEEKLY PAYOUT!
• HMO coverage for employees plus 1 dependent
• Medical & Dental benefits, and Life Insurance
• Personal Time Off
• 13th month pay
• Company events
• Employee Referral Program incentives
• and many more...

About Company

Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology we integrate with our client’s brand and culture to deliver a superior customer experience across all channels. We are look...