Project Manager

About this role

Job Summary

The project manager is responsible for taking the lead on planning, managing, controlling, and closing our ERP implementation and upgrade projects. The PM is accountable for driving the project to a successful outcome that achieves the project's stated goals, scope, within the budget and timeline. The PM is an active participant in building the project schedule, planning activities, monitoring project progress, documenting, and driving issues to resolution, and performing project reporting. The PM must create a positive and engaging environment for the project team.


Responsibilities:

Work with our customers, and others within DRI to confirm scope, goals/objectives, and business justification to structure, control, and report on DRI projects of varied sizes and complexities. Coordinate with DRI professional services leadership to schedule consulting and development resources for engagements; includes work to schedule services resources for client projects, matching skillsets to requests and coordinating resource availability. Provide support to our clients by responding to incoming phone calls, emails, and other inquiries, in a timely manner. Ensure successful delivery of projects, particularly through proactive planning, scheduling and monitoring planned and reactive work activities. Play a lead role in communicating the implementation process, approach, and progress of the project to key stakeholders throughout the project lifecycle. Manage work schedules and deal with redirecting support calls and requests to the appropriate resource. Ensure clear communication throughout the project life cycle. Ensure the scheduled task list is managed throughout the week. Efficiently, effectively, and appropriately establish and manage client expectations through verbal and written communication. Provide follow-up with clients after development project implementations have been completed. Continually assess potential risks and issues for your proj...