Project Manager

About this role

At CareAllies , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

# Job Summary

Position Summary


The Operations Enablement & Shared Services Analyst supports the resolution of provider-related issues and contributes to the efficiency of revenue cycle operations. This role assists in the intake, review, documentation, tracking, and coordination of escalated issues impacting claims processing, reimbursement timelines, and provider experience.

Working under the guidance of senior team members, the Analyst helps ensure issues are accurately reviewed, documented, routed appropriately, and resolved within established timelines. This position plays an important role in maintaining workflow consistency, supporting data tracking, and contributing to overall operational performance.

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Key Responsibilities

Issue Intake & Coordination

• Support intake and tracking of provider-related issues submitted through Salesforce and other interdepartmental platforms.
• Ensure required documentation is complete (issue summary, claim examples, supporting data)
• Route issues to appropriate teams and assist in monitoring progress through resolution; independently processes issues when necessary.
• Maintain accurate records and status updates within tracking systems

Issue Resolution Support

• Assist in researching and gathering information needed for issue investigation
• Support senior team members in root cause identification and resolution activities
• Follow up with internal teams to ensure timely responses and issue closure
• Escalate delays or risks to leadership as appropriate

Operational & Workflow Support

• Adhere to standardized workflows for issue intake and resolution
• Identify and flag process gaps or inefficiencies ...